Refund policy

Due to the nature of our products being live plants, unfortunately we cannot grant refunds. 

We do our best to package carefully & post on specific days (i.e. Sundays/Mondays) to minimise delays in transit, we care about our plant life some of which are rare, we want the plants to arrive to you in the best possible condition. But please note some factors are out of control, especially in current times.

If you have any concerns, you can contact us at team@dmvnursery.com.au. 

Exceptions / non-returnable items
With our garden consultation services, you may be eligible for a refund or exchange IF no work has commenced. Please contact us as soon as possible, if you wish to cancel or change your booking for garden consultation services so we can work out the best solution.

Exchanges
Due to the nature of our products being live plants, unfortunately we cannot grant exchanges.